To save my time and customers peace of mind I wrote the trivial batch script, which reduce the amount of explanations to minimum:
rem The processes of interest
set PROCESSES=(IBSSvc TBService scserver71)
rem List all processes in the system
tlist /v > dumps/processes.txt
rem Grab all dumps and debugger output for the processes of interest
for %%i in %PROCESSES% do cdb -pv -pn "%%i.exe" -logo dumps/%%i.txt -c ".dump /ma dumps/%%i.dmp;q"
All tools you need for script execution you can find in “Debugging Tools for Windows” suite.
Here is the list of modules:
After that, I just pack all those stuff to self-extracting archive and send it to customer. After customer unpacks the archive and executes the script, he sends me content of the “dumps” folder back and I have the opportunity to analyze it.
You can modify the script the way you like and use it where appropriate.